Refund policy
RETURNS, EXCHANGES & REFUNDS
Sacramento’s K-ZAP understands that mistakes can happen. We are partnered with Taglines Merch to give you quality merchandise and the best possible customer service. If you are unhappy with your purchase—sizing, an exchange, damage, or anything else—here is what you can do.
Contact us within 30 days of delivery using the Contact Form under “Contact Us” or email support@k-zap.org. Include your name, order number, and a photo of the item.
International orders can take 2–4 weeks to arrive. The 30 days starts when the package is delivered, not when the order was placed.
EXCHANGES
If you want an exchange, we will tell you how to ship the item back. You pay the return shipping. Once we receive it, we will ship the new item.
You may exchange a product once. Contact us within 30 days of delivery with a photo.
RETURNS / REFUNDS
Contact us within 30 days of delivery with a photo of the item. You pay return shipping. We issue a refund or store credit only after the item arrives back to us.
- Refund to original payment: 10% restocking fee
- Store credit: no restocking fee
Original outbound shipping is not refunded unless we shipped the wrong item or it arrived damaged. Customs fees, duties, and taxes paid in your country are not refunded by K-ZAP.
DAMAGED OR MISSING ITEMS
If the item arrives damaged or is missing, email us with your order number and photos of the package and product. We will replace it or refund you. Do not throw away the packaging until we have reviewed it.
CLOTHING CONDITION
We will not accept clothing (shirts, hoodies, hats, etc.) that has been washed or has any scent on it. Those items are not eligible for return or exchange.
INTERNATIONAL NOTES
- You are responsible for return postage to our U.S. address.
- We do not refund customs charges, duties, or taxes.
- Lost international packages with limited tracking can take longer to resolve. We will work with you and the carrier.